Shipping policy
At Colossal Health, we aim to dispatch every order quickly, securely, and with full tracking so you can shop with confidence. We currently ship within the UK only.
Order Processing
- Orders placed Monday to Friday are processed on working days only
- Orders placed before 2pm (Monday-Friday) are typically processed the same working day
- Orders placed after 2pm, on weekends, or on UK bank holidays are processed the next working day
Dispatch Time
- Orders are usually dispatched within 1 working day of being processed
- Once dispatched, you’ll receive a tracking email confirming your parcel has been handed to our delivery partner
Delivery Options
- Standard Delivery (2-4 working days): £4.99
- Free Standard Delivery on orders over £50
Delivery times are estimates and may vary slightly during busy periods or due to courier delays.
Delivery Information
- All parcels are fully tracked from dispatch to delivery
- Tracking details are emailed once your order ships
- If tracking does not update for several days or your order appears delayed, please contact us, and we’ll investigate promptly
Delivery Issues
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue quickly in line with our Returns & Refunds Policy.
Contact
If you have any questions about delivery or your order, please email us at info@colossalhealth.co.uk. We aim to respond within 48 hours (Monday-Friday).