Refund policy

We want you to feel confident when shopping with Colossal Health. If something isn’t right, we’re here to help.

Returns Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Products must be unopened, unused, and in their original packaging
  • For hygiene and safety reasons, opened or used consumable products may not be eligible for return unless they are faulty, damaged or otherwise covered by your statutory rights.
  • Proof of purchase is required
  • Returns are available to UK customers only

If your order arrives damaged, defective, incorrect or incomplete, please contact us as soon as possible with your order number and clear photos where relevant. We will review the issue and advise you on the next steps.

Your Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of delivery.

Please note: the right to cancel may not apply to sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been broken. This does not affect your statutory rights if the product is faulty, damaged, misdescribed or otherwise not of satisfactory quality.

Return Shipping Costs

  • Customers are responsible for return postage on standard returns
  • If your item is damaged, faulty, or incorrect, Colossal Health will cover all return costs and provide instructions once your return request is approved

Refunds

Once your returned item has been received and, where appropriate, inspected:

  • Any refund due will be issued to your original payment method.
  • Where required by law, the cost of standard outbound delivery will also be refunded. Additional charges paid for an enhanced or express delivery service may not be refundable beyond the cost of our standard delivery option.
  • Refunds will be processed within 14 days of receiving the returned goods, although we aim to process them sooner.
  • You will receive an email confirmation once your refund has been processed.

We do not charge restocking fees.

How to Request a Return

To request a return, please email us at info@colossalhealth.co.uk within 30 days of receiving your order.

When contacting us, please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

We aim to review return requests within two working days, Monday to Friday. If your return is approved, we’ll email you with the next steps and return instructions.

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Exchanges

We don’t currently offer direct exchanges. If you’d like a different item, please submit a return request and place a new order once your refund has been processed.

Contact Us

If you have any questions about returns, refunds, or need support, please email us at
info@colossalhealth.co.uk.